{"id":3899,"date":"2021-12-22T15:51:53","date_gmt":"2021-12-22T13:51:53","guid":{"rendered":"https:\/\/www.sjgoods.lt\/?page_id=3899"},"modified":"2025-05-14T14:02:33","modified_gmt":"2025-05-14T12:02:33","slug":"costumer-service","status":"publish","type":"page","link":"https:\/\/www.sjgoods.lt\/en\/costumer-service\/","title":{"rendered":"COSTUMER SERVICE"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3899\" class=\"elementor elementor-3899\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e80efcb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e80efcb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0f653c\" data-id=\"d0f653c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ccd2d4 elementor-widget elementor-widget-text-editor\" data-id=\"9ccd2d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>CUSTOMER SERVICE<\/h2><p style=\"text-align: center;\"><div class=\"tab-croccantepro-wrapper\"><ul class=\"tab-croccantepro-tabs\"><li class=\"active\"><a href=\"javascript:void(0)\" rel=\"tab933\"><h5>SECURITED PAYMENT<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab304\"><h5>PRIVACY POLICY<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab746\"><h5>PURCHASE TERMS AND CONDITIONS<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab471\"><h5>CARE GUIDE<\/h5><\/a><\/li><\/ul><div class=\"tab-croccantepro-content-wrapper\"><div class=\"tab-croccantepro-tab-content\" id=\"tab933\" ><\/p><p style=\"text-align: center;\">We accept online payments by\u00a0MasterCard or Pay Pal. When purchasing from SJgoods.lt your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on our website in any way, and are passed on directly to our Payment Gateway (ANZ eGate) for authorization and authentication.<\/p><p style=\"text-align: center;\"><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab304\" style=\"display:none\"><\/p><p style=\"text-align: center;\">This Website contains information, images, photographs, logos and other contents which are exclusive property of SJgoods. All trademarks, copyright, patents, industrial design rights, arising out from the works of SJgoods displayed on the Website are exclusive property. The abovementioned signs and materials are protected against unauthorized use by intellectual property laws and you cannot reproduce, totally or partially, publish, transmit, modify totally or partially, or sell any of the material contained in this Website. No right or other claims may be deemed assigned to you as a result of downloading and\/or copying the abovementioned materials. Read more about privacy policy: <a href=\"https:\/\/www.sjgoods.lt\/en\/privacy-policy\">https:\/\/www.sjgoods.lt\/en\/privacy-policy<\/a><\/p><p style=\"text-align: center;\"><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab746\" style=\"display:none\"><\/p><p class=\"p1\"><span class=\"s1\"><b>1. General Provisions<\/b><br \/>1.1. These Terms and Conditions of Sale (hereinafter \u2013 the &#8220;Terms&#8221;) govern the conditions of product purchase, payment, delivery, return, and other related aspects when shopping online at\u00a0www.sjgoods.lt.<br \/>1.2. Seller \u2013 SJgoods.lt, operating under Individual Activity Certificate No. 679236, business address: Gedimino g. 34-5, Kupi\u0161kis, Lithuania. Email:\u00a0info.sjgoods@gmail.com<br \/>1.3. Buyer \u2013 any natural or legal person purchasing goods on the\u00a0www.sjgoods.lt\u00a0website.<br \/>1.4. These Terms are binding for both the Buyer and the Seller from the moment the order is placed.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>2. Conclusion of the Purchase\u2013Sale Agreement<\/b><br \/>2.1. The agreement between the Buyer and the Seller is deemed concluded when the Buyer clicks the \u201cOrder\u201d button in the online store and pays for the goods.<br \/>2.2. Each order is stored in the Seller\u2019s system.<br \/>2.3. The Seller undertakes to deliver the ordered goods, and the Buyer agrees to accept them and pay the indicated price.<\/span><\/p><p class=\"p2\"><span class=\"s1\"><span class=\"Apple-converted-space\">\u00a0<\/span><\/span><span class=\"s1\"><b>3. Payment Methods<\/b><br \/>You can pay in the\u00a0www.sjgoods.lt\u00a0online store using the following methods:<\/span><\/p><ol class=\"ol1\"><li class=\"li3\"><span class=\"s1\">Electronic banking via opay.lt or paypal.com systems;<\/span><\/li><li class=\"li3\"><span class=\"s1\">Bank transfer to our account:<br \/><b>Simona Jokantait\u0117-Gineik\u0117<\/b><br \/>Swedbank Bank<br \/><b>IBAN:<\/b>\u00a0LT187300010155734590<br \/>Individual Activity Certificate No. 679236<br \/>VAT Code: LT100010113218<\/span><\/li><\/ol><p class=\"p3\"><span class=\"s1\"><b>4. Buyer&#8217;s Rights and Obligations<\/b><br \/>4.1. The Buyer has the right to purchase goods in accordance with these Terms.<br \/>4.2. The Buyer must provide accurate personal data when placing an order.<br \/>4.3. The Buyer is obligated to pay for the goods on time and accept the delivery.<br \/>4.4. The Buyer has the right to withdraw from the agreement within 14 calendar days of receiving the goods (unless the product was custom-made or used).<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>5. Seller&#8217;s Rights and Obligations<\/b><br \/>5.1. The Seller reserves the right to modify website functionality, product assortment, or these Terms without prior notice.<br \/>5.2. The Seller commits to ensuring product quality and delivery within the specified timeframe.<br \/>5.3. The Seller reserves the right to cancel the order if payment is not received on time.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>6. Delivery of Goods<\/b><br \/>6.1. Goods are delivered within 1\u20135 business days unless stated otherwise.<br \/>6.2. Delivery is carried out via couriers or parcel lockers, as selected or agreed upon during the order.<br \/>6.3. Delivery costs are indicated during purchase and depend on the selected delivery method.<br \/>6.4. The Buyer must inspect the condition of the package upon receipt. In case of visible damage, a damage report must be completed.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>7. Returns and Exchanges<\/b><br \/>7.1. Goods can be returned within 14 days of receipt, in accordance with the Retail Trade Rules of the Republic of Lithuania.<br \/>7.2. Returned goods must be unused, undamaged, in their original packaging, and include all accessories.<br \/>7.3. Return shipping costs are covered by the Buyer, unless the item was faulty or incorrectly delivered.<br \/>7.4. Faulty or defective goods will be replaced with quality items, or if unavailable, the purchase amount will be refunded within 14 days.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>8. Warranty and Product Quality<\/b><br \/>8.1. All products are covered by the manufacturer\u2019s quality warranty (unlimited duration).<br \/>8.2. The warranty applies to manufacturing or material defects, such as:<\/span><\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">seam splitting;<\/span><\/li><li class=\"li3\"><span class=\"s1\">zipper malfunction (if not caused by mechanical damage);<\/span><\/li><li class=\"li3\"><span class=\"s1\">breakage of buckles or other parts not due to user fault.<\/span><\/li><\/ul><p class=\"p3\"><span class=\"s1\">8.3. The warranty\u00a0<b>does not<\/b>\u00a0apply in the following cases:<\/span><\/p><ul class=\"ul1\"><li class=\"li3\"><span class=\"s1\">natural leather products may have variations in shade or texture \u2013 this is not considered a defect;<\/span><\/li><li class=\"li3\"><span class=\"s1\">the leather has naturally darkened, wrinkled, or changed texture \u2013 this is not considered a defect;<\/span><\/li><li class=\"li3\"><span class=\"s1\">the item was exposed to water, direct sunlight, or chemical substances;<\/span><\/li><li class=\"li3\"><span class=\"s1\">the item was not properly maintained (e.g., not cleaned according to care instructions);<\/span><\/li><li class=\"li3\"><span class=\"s1\">the item was mechanically damaged.<\/span><\/li><\/ul><p class=\"p3\"><span class=\"s1\">8.4. The warranty is valid only upon presentation of the purchase receipt.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>9. Personal Data Protection<\/b><br \/>9.1. Buyer\u2019s data is processed solely for order fulfillment and customer service purposes.<br \/>9.2. Data is not shared with third parties, except for couriers or payment partners necessary to complete the order.<br \/>9.3. The Buyer may unsubscribe from newsletters at any time.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>10. Gift Vouchers<\/b><br \/>10.1. Gift vouchers are valid for 6 months from the date of purchase.<br \/>10.2. Vouchers are not exchangeable for cash.<br \/>10.3. If the voucher value exceeds the product price, the remaining balance is not refunded.<\/span><\/p><p class=\"p3\"><span class=\"s1\"><b>11. Final Provisions<\/b><br \/>11.1. These Terms are governed by the laws of the Republic of Lithuania.<br \/>11.2. All disputes shall be resolved through negotiation, and if unsuccessful \u2013 in the courts of the Republic of Lithuania.<br \/>11.3. It is forbidden to use any content from\u00a0www.sjgoods.lt\u00a0for commercial purposes without written permission.<\/span><\/p><p style=\"text-align: center;\"><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab471\" style=\"display:none\"><\/p><p style=\"text-align: center;\">Leather &#8211; durable material from which a backpack \/ handbag can be sewed. Such backpack \/ handbag can serve you many years. Proper treatment can only extend durability of your favorite accessories. Therefore, we provide some useful and simple advices which would help you to properly care about your beloved leather backpack \/ handbag or any other leather product.<\/p><p style=\"text-align: center;\">Leather care products. Firstly, leather has to be impregnated with specially designed agents. Secondly, special ointments \/ lotions (Leather Gel or Leather Milk) designed to clean and revive the leather should be used. These measures also protect against scratches. Regardless of what you choose (oil or lotion) the effect is similar &#8211; on the surface of leather a special protective film is being created, thus protecting the leather or suede against moisture, fading, abrasion and caking.<\/p><p style=\"text-align: center;\">How to use leather care products. For proper impregnation of leather product it is advisable to spray the product three times, after each leaving some time for the leather to dry. Spraying has to be done evenly, from the distance of 15-20 cm on a dry and clean surface.<\/p><p style=\"text-align: center;\">Use of special ointments \/ lotions is simple: moisturize a cotton cloth with an agent and then rub it in to the leather. Bear in mind that these measures should be applied only on the perfectly clean leather \u2013 they should be applied immediately after purchasing a backpack \/ handbag, if it has not been used. In case leather product has been used already \u2013 clean it from any dirt or dust firstly and only then apply the protective measure. Just like for leather boots, protective measures should be applied regularly for leather backpacks \/ handbags.<\/p><p style=\"text-align: center;\">It is advisable not to keep leather products under strong sunlight or in high humidity for a long time. When not in use, backpack \/ handbag should be filled with paper and stored in a special bag.<\/p><p style=\"text-align: center;\">Good luck wearing this product!<\/p><p style=\"text-align: center;\"><\/div><\/div><\/div><\/p><h2>FAQ<\/h2><p style=\"text-align: center;\"><div class=\"tab-croccantepro-wrapper\"><ul class=\"tab-croccantepro-tabs\"><li class=\"active\"><a href=\"javascript:void(0)\" rel=\"tab613\"><h5>When will I receive my package?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab614\"><h5>What type of leather do you use?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab729\"><h5>Can you send me samples of your leathers?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab340\"><h5>Do you engrave or take custom orders?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab925\"><h5>Do you have a gift wrap service?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab307\"><h5>Do we have a gift card service?<\/h5><\/a><\/li><li><a href=\"javascript:void(0)\" rel=\"tab814\"><h5>Do you send overseas?<\/h5><\/a><\/li><\/ul><div class=\"tab-croccantepro-content-wrapper\"><div class=\"tab-croccantepro-tab-content\" id=\"tab613\" >We know you are anxious to brag with your gorgeous new goods! We promise that we are are dedicated to you as soon as possible. In most cases, deliveries take 1-2 weeks in Europe and in Lithuania 2-3 days. However, these durations are not a guarantee.<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab614\" style=\"display:none\"><br \/>We handpick everything for production to ensure we only use\u00a0100%\u00a0bovine, aniline, full-grain, pull-up leather.<br \/>All leather is from Italy.<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab729\" style=\"display:none\"><br \/>Sure, we can!<br \/>Sometime a detail photo is just enough right? We got you covered!<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab340\" style=\"display:none\"><br \/>We do minor alterations to our existing designs, for example a change in the width or length of the product. This will be charged at a 20% mark up on the original price.<br \/>We do not, however, do full customisation or engraving, although we hope to have this option available in future.<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab925\" style=\"display:none\"><br \/>We classically wrap your presents in either a keepsake presentation box or delicate black paper, but always with a finishing ribbon. For us, it is the small touches which make all the difference.<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab307\" style=\"display:none\"><br \/>Sometimes it is lovely to be able to pick your own present. That is why we offer a gift card service. Simply select the value of the voucher that you wish to gift, send us the information and we will agree on further details. A voucher containing a unique code will then be sent to your allocated delivery address.<br \/><\/div><div class=\"tab-croccantepro-tab-content\" id=\"tab814\" style=\"display:none\"><br \/>Yes, goods can be sent worldwide. Please contact us to quote a delivery cost to your location.<br \/><\/div><\/div><\/div><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER SERVICE FAQ<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3899","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>COSTUMER SERVICE - SJGoods<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sjgoods.lt\/klientu-aptarnavimas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COSTUMER SERVICE - 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